tailieunhanh - Lecture Organizational behavior: Improving performance and commitment in the workplace (4/e): Chapter 8 – Colquitt, LePine, Wesson

Chapter 8 - Learning and decision making. After reading this chapter, you should be able to answer the following questions: What is learning, and how does it affect decision making? What types of knowledge can employees gain as they learn and build expertise? What are the methods by which employees learn in organizations?. | Learning and Decision Making Chapter 8 Learning Defined Permanent changes in an employee’s knowledge or skill that result from experience Employees learn two types of knowledge: Explicit - easy to communicate and teach Tacit - more difficult to communicate; gained with experience Methods of Learning How do employees learn? Reinforcement Methods of Learning Methods of Learning Methods of Learning How do employees learn? Reinforcement Observation Methods of Learning Methods of Learning Some people learn differently, as a function of the goals and activities that they prioritize Goal orientation Learning Performance-prove Performance-avoid Decision Making The process of generating and choosing from a set of alternatives to solve a problem. Learning has a significant impact on decision making Decision Making Identify the problem Is the problem recognized? Has it been dealt with before? Programmed Decisions Nonprogrammed Decisions (Intuition, “Gut feeling”) (Rational decision making model) | Learning and Decision Making Chapter 8 Learning Defined Permanent changes in an employee’s knowledge or skill that result from experience Employees learn two types of knowledge: Explicit - easy to communicate and teach Tacit - more difficult to communicate; gained with experience Methods of Learning How do employees learn? Reinforcement Methods of Learning Methods of Learning Methods of Learning How do employees learn? Reinforcement Observation Methods of Learning Methods of Learning Some people learn differently, as a function of the goals and activities that they prioritize Goal orientation Learning Performance-prove Performance-avoid Decision Making The process of generating and choosing from a set of alternatives to solve a problem. Learning has a significant impact on decision making Decision Making Identify the problem Is the problem recognized? Has it been dealt with before? Programmed Decisions Nonprogrammed Decisions (Intuition, “Gut feeling”) (Rational decision making model) Yes No Decision Making Nonprogrammed decisions Rational decision-making model Decision Making Problems Common reasons for making bad decisions Limited information Faulty perceptions Faulty attributions Escalation of commitment Limited Information Faulty Perceptions Heuristics and decision-making biases Availability Anchoring Framing Representativeness Contract Recency Ratio Bias Faulty Attributions Escalation of Commitment The decision to continue to follow a failing course of action Throwing good money after bad How Important is Learning? Application Training Behavior modeling Communities of practice Transfer of training Climate for .