tailieunhanh - Lecture Organizational behavior: Improving performance and commitment in the workplace (4/e): Chapter 4 – Colquitt, LePine, Wesson

After reading this chapter, you should be able to answer the following questions: What is job satisfaction? What are values, and how do they affect job satisfaction? What specific facets do employees consider when evaluating their job satisfaction? Which job characteristics can create a sense of satisfaction with the work itself? How is job satisfaction affected by day-to-day events?. | Job Satisfaction Chapter 4 Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) Affect colors cognition, and vice-versa Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory The Work Itself Job Characteristics Theory Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling Five “core job characteristics” combine to make some jobs more rewarding than others Job Characteristics Theory Core job characteristics Job Characteristics Theory Mood and Emotions Even the most satisfied employees aren’t satisfied every minute of every day Satisfaction levels wax and wane as a function of mood and emotions Mood and Emotions Mood and | Job Satisfaction Chapter 4 Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) Affect colors cognition, and vice-versa Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory The Work Itself Job Characteristics Theory Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling Five “core job characteristics” combine to make some jobs more rewarding than others Job Characteristics Theory Core job characteristics Job Characteristics Theory Mood and Emotions Even the most satisfied employees aren’t satisfied every minute of every day Satisfaction levels wax and wane as a function of mood and emotions Mood and Emotions Mood and Emotions Affective events theory Specific events trigger discrete emotions during the course of the work day Mood and Emotions Mood and Emotions Feeling vs. showing Emotional labor Emotional contagion How Important is Job Satisfaction? Application Tracking satisfaction Job Descriptive . | Job Satisfaction Chapter 4 Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) Affect colors cognition, and vice-versa Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory Does your job supply what you value? Dissatisfaction = (Vwant-Vhave) x (Vimportance) Value-Percept Theory The Work Itself Job Characteristics Theory Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling Five “core job characteristics” combine to make some jobs more rewarding than others Job Characteristics Theory Core job characteristics Job Characteristics Theory Mood and Emotions Even the most satisfied employees aren’t satisfied every minute of every day Satisfaction levels wax and wane as a function of mood and emotions Mood and Emotions Mood and Emotions Affective events theory Specific events trigger discrete emotions during the course of the work day Mood and Emotions Mood and Emotions Feeling vs. showing Emotional labor Emotional contagion How Important is Job Satisfaction? Application Tracking satisfaction Job Descriptive Index