tailieunhanh - Expert Resumes

Bank of America 2003 – 2006 Restructured client quality operations result ing in a 18% improvement in quality scores and a 25% improvement in absenteeism. Redesigned account quality though six sigma processes and strategic planning. Managed account process and quality for over 100 customer service representatives. Reported to Regional Site Di rector. | Expert Resumes Over 200 Different Professional Resumes Free Resumes Resume Style Sheet Book Moses J. Longview Street Address - 777 Staff St. Austin TX 77771 - H 555-555-5555 - M 555-555-5555 - blueresume@ SENIOR MANAGEMENT PROFESSIONAL Performance Manager from Entry-Level to Executive Builds and Motivates Strong Teams That Perform T rack record of leadership with excellent results in improving overall performance driving revenue and creating profit growth. Expertise in call center management including outsourcing in domestic and international venues. Demonstrated ability to identify and troubleshoot critical issues impacting productivity cost distribution marketing sales and financial operations. Proven broad-based strengths and accomplishments. Areas of Strength Include 0 Quality Control 0 Organization Reconstruction 0 Process Re-Engineering 0 Team Building Motivation 0 Sales Business Development 0 Bidding Negotiation 0 Marketing 0 Analysi s 0 P L Management 0 Planning Budgeting 0 Cost Controls 0 Retention Strategy professional experience Sales Manager Microsoft 2006 - Current Redesigned sales processes yielding 42 increase in customer growth. Organized team focus group workshops that were instrumental in identifying areas negatively impacting key performance indicators Took company from sales losses in 2005 to a 25 profit in 2006. Created ad and marketing campaigns using six sigma processes driving record breaking sales Outlined company processes using flow charts to determine areas of opportunity Identified process breaks and created working solutions to eliminate problem areas Performance Manager Bank of America 2003 - 2006 Restructured client quality operations resulting in a 18 improvement in quality scores and a 25 improvement in absenteeism. Redesigned account quality though six sigma processes and strategic planning. Managed account process and quality for over 100 customer .

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