tailieunhanh - Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 15 - Kathryn Rentz, Paula Lentz

Chapter 15 - Communicating effectively in meetings and conversations. After completing this unit, you should be able to: Discuss talking and its key elements, explain the techniques for conducting and participating in meetings, describe good phone and voice mail techniques, explain the barriers to good listening and describe how to overcome them, describe the nature and types of nonverbal communication. | Chapter 15: Communicating Effectively in Meetings and Conversations © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter Overview Informal talking Conducting and participating in meetings Telephone and voice mail techniques Listening Nonverbal communication Elements of Good Talking Voice quality Talking style Word choice and vocabulary Central role of adaptation Talking Style Definition: The blending of pitch, speed, and volume To improve Analyze your style. Listen to yourself. Then do what you can to make yours better. Word Choice Analyze the audience. Adopt a courteous and respectful tone. Adapt your word choice to meet the audience’s expectations. Adaptation Fit the message to the audience’s level and context. Be aware of how tone, . | Chapter 15: Communicating Effectively in Meetings and Conversations © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter Overview Informal talking Conducting and participating in meetings Telephone and voice mail techniques Listening Nonverbal communication Elements of Good Talking Voice quality Talking style Word choice and vocabulary Central role of adaptation Talking Style Definition: The blending of pitch, speed, and volume To improve Analyze your style. Listen to yourself. Then do what you can to make yours better. Word Choice Analyze the audience. Adopt a courteous and respectful tone. Adapt your word choice to meet the audience’s expectations. Adaptation Fit the message to the audience’s level and context. Be aware of how tone, style, and word choice can help adapt messages. Courtesy in Talking Don’t dominate the communication setting. Apply the Golden Rule: Accord others the courtesy you expect from them. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. How to Conduct a Meeting Plan the meeting. Follow the plan. Move discussion along. Control those who talk too much. Encourage participation from those who talk too little. Control time. Summarize at appropriate places. Take minutes. © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. How to Participate in .