tailieunhanh - Emerald Article: Measuring the service quality of internet banking: scale development and validation

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit for more information. | European Business Review Emerald Article Measuring the service quality of internet banking scale development and validation Chien-Ta Bruce Ho Wen-Chuan Lin Article information To cite this document Chien-Ta Bruce Ho Wen-Chuan Lin 2010 Measuring the service quality of internet banking scale development and validation European Business Review Vol. 22 Iss 1 pp. 5 - 24 Permanent link to this document http 09555341011008981 Downloaded on 17-10-2012 References This document contains references to 41 other documents Citations This document has been cited by 2 other documents To copy this document permissions@ Users who downloaded this Article also downloaded Alain Yee-Loong Chong Keng-Boon Ooi Binshan Lin Boon-In Tan 2010 Online banking adoption an empirical analysis International Journal of Bank Marketing Vol. 28 Iss 4 pp. 267 - 287 http 02652321011054963 Carmel Herington Scott Weaven 2009 E-retailing by banks e-service quality and its importance to customer satisfaction European Journal of Marketing Vol. 43 Iss 9 pp. 1220 - 1231 http 03090560910976456 Michel Rod Nicholas J. Ashill Jinyi Shao Janet Carruthers 2009 An examination of the relationship between service quality dimensions overall internet banking service quality and customer satisfaction A New Zealand study Marketing Intelligence Planning Vol. 27 Iss 1 pp. 103 - 126 http 02634500910928344 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF ECONOMICS HO CHI MINH For Authors If you would like to write for this or any other Emerald publication then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit authors for more information. About Emerald With over forty years experience Emerald Group Publishing is a leading .

• Báo cáo khoa học
• Report on scientific research
• Automated Services Banks
• Quality ATM Banhks
• Quality Internet banking
• Services Telephone banking
• Confirmatory Factor Analysis