tailieunhanh - International Journal of Quality & Reliability Management

About Emerald With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. | International Journal of Quality Reliability Management Emerald Article Bank Service Quality BSQ Index An indicator of service performance Firdaus Abdullah Rosita Suhaimi Gluma Saban Jamil Hamali Article information To cite this document Firdaus Abdullah Rosita Suhaimi Gluma Saban Jamil Hamali 2011 Bank Service Quality BSQ Index An indicator of service performance International Journal of Quality Reliability Management Vol. 28 Iss 5 pp. 542 - 555 Permanent link to this document http 02656711111132571 Downloaded on 17-10-2012 References This document contains references to 46 other documents Citations This document has been cited by 3 other documents To copy this document permissions@ Users who downloaded this Article also downloaded Hui Chen Miguel Baptista Nunes Lihong Zhou Guo Chao Peng 2011 Expanding the concept of requirements traceability The role of electronic records management in gathering evidence of crucial communications and negotiations Aslib Proceedings Vol. 63 Iss 2 pp. 168 - 187 http 00012531111135646 Riadh Ladhari Ines Ladhari Miguel Morales 2011 Bank service quality comparing Canadian and Tunisian customer perceptions International Journal of Bank Marketing Vol. 29 Iss 3 pp. 224 - 246 http 02652321111117502 Charles Inskip Andy MacFarlane Pauline Rafferty 2010 Organising music for movies Aslib Proceedings Vol. 62 Iss 4 pp. 489 - 501 http 00012531011074726 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF ECONOMICS HO CHI MINH For Authors If you would like to write for this or any other Emerald publication then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit authors for more information. About Emerald With over forty years experience Emerald Group .