tailieunhanh - OPERATIONS MANAGEMENT

Generally speaking, Operations Management is an area of business concerned with the pro‐ duction of goods and services. It involves the responsibility of ensuring that business opera‐ tions are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour, and energy) into outputs (in the . | OPERATIONS MANAGEMENT Edited by Massimiliano M. Schiraldi Operations Management http 45775 Edited by Massimiliano M. Schiraldi Contributors Filippo De Carlo Fabio De Felice Antonella Petrillo Stanislao Monfreda Alberto Regattieri Maria Elena Nenni Raffaele Iannone Giulio Di Gravio Salvatore Miranda Stefano Riemma Valentina Di Pasquale Fabio Fruggiero Vito Introna Alessio Giuiusa Massimiliano M. Schiraldi Francesco Giordano Published by InTech Janeza Trdine 9 51000 Rijeka Croatia Copyright 2013 InTech All chapters are Open Access distributed under the Creative Commons Attribution license which allows users to download copy and build upon published articles even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Dragana Manestar Technical Editor InTech DTP team Cover InTech Design team First published March 2013 Printed in Croatia A free online edition of this book is available at Additional hard copies can be obtained from orders@ Operations Management Edited by Massimiliano M. Schiraldi p. cm. ISBN 978-953-51-1013-2 INTECH open science I open minds free online .