tailieunhanh - Báo cáo y học: "Multidimensional evaluation of performance with experimental application of balanced scorecard: a two year experience"

Tuyển tập các báo cáo nghiên cứu về y học được đăng trên tạp chí y học Critical Care giúp cho các bạn có thêm kiến thức về ngành y học đề tài: Multidimensional evaluation of performance with experimental application of balanced scorecard: a two year experience. | Lupi et al. Cost Effectiveness and Resource Allocation 2011 9 7 http content 9 1 7 COST EFFECTIVENESS AND RESOURCE ALLOCATION RESEARCH Open Access Multidimensional evaluation of performance with experimental application of balanced scorecard a two year experience C n I I I rsi1 3 Ạ nl rico Vorvnhi2 3 C s -j jOiri nllno33 f. l cn lain Q alani2 P .kzI .i Ante nidi43 cncl P .im I in Id iCrac mrlr 1 3 Silvia Lupi Adriano verzold Gianni Cdianuina Ivianueia Sdldni Pdold Antuniuu and Pasquale Gieyuiiu Abstract Background In toddy s dynamic health-care system organizations such as hospitals are required to improve their performance for multiple stakeholders and deliver an integrated care that means to work effectively be innovative and organize efficiently. Achieved goals and levels of quality can be successfully measured by a multidimensional approach like Balanced Scorecard BSC . The aim of the study was to verify the opportunity to introduce BSC framework to measure performance in St. Anna University Hospital of Ferrara applying it to the Clinical Laboratory Operative Unit in order to compare over time performance results and achievements of assigned targets. Methods In the first experience with BSC we distinguished four perspectives according to Kaplan and Norton identified Key Performance Areas and Key Performance Indicators set standards and weights for each objective collected data for all indicators recognized cause-and-effect relationships in a strategic map. One year later we proceeded with the next data collection and analysed the preservation of framework aptitude to measure Operative Unit performance. In addition we verified the ability to underline links between strategic actions belonging to different perspectives in producing outcomes changes. Results The BSC was found to be effective for underlining existing problems and identifying opportunities for improvements. The BSC also revealed the specific perspective contribution to .