tailieunhanh - John wiley sons data mining techniques for marketing sales_5

Một cách tốt để tìm khách hàng tiềm năng tốt là xem xét trong cùng một địa điểm mà khách hàng tốt nhất hiện nay đến từ. Điều đó có nghĩa là có một số cách để xác định ai là khách hàng tốt nhất hiện nay. Nó cũng có nghĩa là giữ một kỷ lục hiện tại tomers cus đã được thu thập và những gì họ trông giống như tại thời điểm mua lại. | 108 Chapter 4 Figure Quadstone s differential response tree tries to maximize the difference in response between the treated group and a control group. Using Current Customers to Learn About Prospects A good way to find good prospects is to look in the same places that today s best customers came from. That means having some of way of determining who the best customers are today. It also means keeping a record of how current customers were acquired and what they looked like at the time of acquisition. Of course the danger of relying on current customers to learn where to look for prospects is that the current customers reflect past marketing decisions. Studying current customers will not suggest looking for new prospects anyplace that hasn t already been tried. Nevertheless the performance of current customers is a great way to evaluate the existing acquisition channels. For prospecting purposes it is important to know what current customers looked like back when they were prospects themselves. Ideally you should Start tracking customers before they become customers. Gather information from new customers at the time they are acquired. Model the relationship between acquisition-time data and future outcomes of interest. The following sections provide some elaboration. Data Mining Applications 109 Start Tracking Customers before They Become Customers It is a good idea to start recording information about prospects even before they become customers. Web sites can accomplish this by issuing a cookie each time a visitor is seen for the first time and starting an anonymous profile that remembers what the visitor did. When the visitor returns using the same browser on the same computer the cookie is recognized and the profile is updated. When the visitor eventually becomes a customer or registered user the activity that led up to that transition becomes part of the customer record. Tracking responses and responders is good practice in the offline world as well. The .

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