tailieunhanh - Knowledge Cities Approaches Experiences and Perspectives_2

Tham khảo tài liệu 'knowledge cities approaches experiences and perspectives_2', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | The Conductive Organization 9 processes across the organization that enable it to implement its strategy. We use the term system to mean a connected arrangement of elements that make a whole. Its use is compared with physical systems like the solar system or an ecosystem or in the context of the human body the circulatory system or nervous system. The use of systems in an organizational context is not limited to a focus on computer systems. An organization is a complex collection of many different systems that for example track finances develop new products deliver customer service and support the technology infrastructure. All of these systems work in concert to accomplish the organization s strategy meet stakeholder expectations and deliver products and services to customers. Leadership Leadership sits at the center of the organizational capability model for the conductive organization. It triggers the organizational dynamic creating the tensions needed to keep the other four key organizational capabilities calibrated to the customer. It synchronizes strategy systems structure and culture keeps them evolving to meet changing customer requirements. Leadership mobilizes and determines the quality and rate of knowledge flow providing a catalyst for others to exercise their responsibilities encouraging selfinitiation trust interdependence and partnering across the organization. We define leadership as the manner in which individuals choose to exercise their responsibilities. We purposely use individuals and not managers because we see leadership as a capability that must be encouraged and nurtured within all employees not just the few who sit at the top of the organizational chart. However we also recognize that employees have varying degrees of leadership accountabilities. And that while everyone in the organization is encouraged to exercise their leadership capabilities in appropriate ways as dictated by customer needs leadership at the senior and managerial levels

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