tailieunhanh - The Trainer’s Tool Kit Second Edition phần 5

Tham khảo tài liệu 'the trainer’s tool kit second edition phần 5', ngoại ngữ, kỹ năng đọc tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 82 Developing Training Programs Pilot Programs A pilot program is a test run for a major training program that allows trainers and developers to make adjustments based on realistic feedback from participants developers and managers. As a general rule pilot programs should be considered for any program that will entail at least 1 000 trainee hours for example 200 participants for a five-day course. The course may be either classroom or technology based. This typically applies to Training large groups that must receive a consistent message and support for key skills Training that supports the introduction or upgrade of expensive equipment Training that will must be delivered at different levels and in different locations Training that will be conducted over a period longer than a year The team for evaluating and adjusting a pilot should consist of representatives from The client group the client is the owner of the business process for example customer service sales dept. coaching skills human resources Design and development team these may be internal or external parties Skilled facilitators and trainers who will not be delivering the course these are more likely to see the bigger picture than designated facilitators Representative trainees from the target training population Designate a member of the team to Set parameters what costs and time commitments are realistic for making changes now what adjustments might occur after multiple presentations. Determine what the priority decisions are that is content course length and so forth. Beyond overall impressions assign specific tasks to each evaluation team member for example observing participant energy Pilot Programs 83 levels observing whether exercises can be conducted in the suggest time frames. Set a deadline for gathering observations and making changes. Design a simple tool for written observations rather than collecting only verbal impressions . The tool should emphasize the intended outcome of the course one