tailieunhanh - The Trainer’s Tool Kit Second Edition phần 1

Tham khảo tài liệu 'the trainer’s tool kit second edition phần 1', ngoại ngữ, kỹ năng đọc tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Second Edition TRAINER S TOOL KIT . A Quick-Reference Guide for Trainers and Managers . Hundreds of Ready-to-Use Techniques for Any Situation . Practical Advice on Over 80 Training Topics CY CHARNEY KATHY CONWAY The Trainer s Tool Kit Second Edition Cy Charney and Kathy Conway AMACOM American Management Association New York Atlanta Brussels Chicago Mexico City San Francisco Shanghai Tokyo Toronto Washington . Special discounts on bulk quantities of AMACOM books are available to corporations professional associations and other organizations. For details contact Special Sales Department AMACOM a division of American Management Association 1601 Broadway New York NY 10019. Tel. 212-903-8316. Fax 212-903-8083. Web site This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal accounting or other professional service. If legal advice or other expert assistance is required the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Charney Cyril The trainer s tool kit Cy Charney and Kathy Conway. 2nd ed. p. cm. Includes index. ISBN 0-8144-7268-0 pbk. 1. Employees Training of Handbooks manuals etc. I. Conway Kathy. II. Title. 2005 124 dc22 2004018328 2005 Cy Charney and Kathy Conway All rights reserved. Printed in the United States of America. This publication may not be reproduced stored in a retrieval system or transmitted in whole or in part in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of AMACOM a division of American Management Association 1601 Broadway New York NY 10019. Printing number 10 .