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Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful. | D Igitaiv í g I ed t Y TeAM YYePG DN CI-TeAM YYe PG. o- US. O-TeA II YYí p G. hfeiffer issential resources for training and HR X XZz-x D 0 T am yy pg lie r emalH ựepg@mí Rea tt li acciBcựaid htegriyof BEST PRACTICES ỂF LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE How the Best Companies Ensure Meaningful Change and Sustainable Leadership LOVIS CARTER DAVID ULRICH MARSHALL GOLDSMITH EDITORS About Pfeiffer Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional Pfeiffer is the source you can trust to make yourself and your organization more successful. kjp Essential Knowledge Pfeiffer produces insightful practical and comprehensive materials on topics that matter the most to training and HR professionals. Our Essential Knowledge resources translate the expertise of seasoned professionals into practical how-to guidance on critical workplace issues and problems. These resources are supported by case studies worksheets and job aids and are frequently supplemented with CD-ROMs websites and other means of making the content easier to read understand and use. L_jp Essential Tools Pfeiffer s Essential Tools resources save time and expense by offering proven ready-to-use materials including exercises activities games instruments and assessments for use during a training or team-learning event. These resources are frequently offered in loose-leaf or CD-ROM format to facilitate copying and customization of the material. Pfeiffer also recognizes the remarkable power of new technologies in expanding the reach and effectiveness of training. While e-hype has often created whizbang solutions in search of a problem we are dedicated to bringing convenience and

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