tailieunhanh - Employee Conflict: Managing Employee Attitudes

Some disagreement at work is a good thing. However, while conflicts about work issues may be healthy, conflicts about personality and work styles are not. | Employee Conflict Managing Employee Attitudes It s inevitable if you put a group of people in close proximity for 40 hours a week there s a high possibility that there s going to be some conflict. Some disagreement at work is a good thing. It shows that there is healthy and open discussion and that employees are not afraid to voice their concerns and problems. However while conflicts about work issues may be healthy conflicts about personality and work styles are not. The first step in managing disputes is to understand the disagreement. Once the problem has been diagnosed it s important to first ask each person if they want the relationship to survive. If not there is no point in continuing the conversation. Both parties must want the relationship to work and be willing to work toward a solution. If you have a divisive employee who is unwilling to try to resolve it you may have to remove them from your team or department. If they do want to work toward a solution start by asking these three questions Which of your behaviors is damaging the relationship Which of the other person s behaviors is damaging the relationship Would you be willing to change one of your behaviors if the other person will change one of theirs Of course it would be easier to nip problems in the bud so conflicts never rise to this level. As managers you can create an environment that leads to fewer disputes by Having well-defined job descriptions - Many employee disputes arise from fuzzy job descriptions that lead to turf wars. By clearly defining each employee s job description you can minimize team conflict. Asking employees nonthreatening open-ended questions - Don t be afraid to be direct with employees to get to the heart of their problems. Keep conversations with employees confidential to encourage total honesty and trust. Have clear policies - Sometimes policies are your best friends especially in objective areas like attendance quality and performance standards. Determine your .