tailieunhanh - Oracle CRM On Demand Dashboard

The only Oracle Press guide to planning, designing, configuring, and implementing custom dashboards within Oracle CRM On Demand Written by a renowned expert on the topic, Oracle CRM On Demand Dashboards provides you with a detailed and methodical explanation of the Dashboard functionality available within Oracle CRM On Demand. This book describes what makes a dashboard effective, shares strategies for dashboard design, explains the entire process for developing dashboards, and discusses the most effective ways to implement dashboards for end users. Each chapter in this Oracle Press guide describes dashboard features and provides realistic examples | OrPìídp o AQ-e I C4I vz I CUM ON OIMAND CRM On Demand Dashboards Plan Design and Deploy Custom Dashboards Michael D. Lairson Manager of Business Intelligence Services at Intclcnex Please purchase PDF Split-Merge on to remove this watermark. ORACLE Oracle Press Oracle CRM On Demand Dashboards About the Author Michael D. Lairson began his career in 1993 in Charlotte North Carolina as a technical writer after earning a BA in English at the University of North Carolina Charlotte. Mike moved into the instructional design field in 1995 and prepared training materials that ranged from manuals to high-end multimedia applications for many companies. During this time Mike returned to UNC Charlotte to earn an . in instructional systems technology. Continuing to broaden his experience and explore professional interest in evaluation and analysis led Mike to Siebel Systems where he worked as a certification exams developer for several years. In this role he created the certification exams and the study materials for most of the Siebel Certification exams and performed a large amount of reporting of exam data. In the process of writing the CRM On Demand exam Mike began to take great interest in the application and moved to the training team as part of the professional services organization. He has since continued to expand his knowledge of the application and has established himself as an expert resource for Oracle CRM On Demand in particular the reporting tool. Mike remained with Oracle after the Siebel merger and played a key role in the development of the Advanced Analytics Workshop training offered by Oracle as well as many other CRM On Demand training classes. In September 2008 Mike s first book Oracle CRM On Demand Reporting McGraw-Hill 2008 was published and immediately became the definitive source of information on developing reports with Answers On Demand. Currently working for Intelenex Mike holds the position of manager of business intelligence .

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