tailieunhanh - SIX SIGMA PROJECTS AND PERSONAL EXPERIENCES

After the World War II, in response to “customer satisfaction”, many of the quality improvement tools that we still use extensively today such as control charts, process capability, and value analysis were developed and widely used in a wide range of organizations from industry to health sector. Then, more recently, quality circles and total quality management have shown the power of team-based process improvement. | SIX SIGMA PROJECTS AND PERSONAL EXPERIENCES Edited by Abdurrahman Coskun Tamer C. inal and Mustafa Serteser Six Sigma Projects and Personal Experiences Edited by Abdurrahman Coskun Tamer C. Inal and Mustafa Serteser Published by InTech Janeza Trdine 9 51000 Rijeka Croatia Copyright 2011 InTech All chapters are Open Access articles distributed under the Creative Commons Non Commercial Share Alike Attribution license which permits to copy distribute transmit and adapt the work in any medium so long as the original work is properly cited. After this work has been published by InTech authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published articles. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Iva Lipovic Technical Editor Teodora Smiljanic Cover Designer Jan Hyrat Image Copyright 2011. Used under license from First published June 2011 Printed in Croatia A free online edition of this book is available at Additional hard copies can be obtained from orders@ Six Sigma Projects and Personal Experiences Edited by Abdurrahman Coskun Tamer C. Inal and Mustafa Serteser p. cm. ISBN 978-953-307-370-5 I krTr U OPEN ACCESS INI cvn PUBLISHER INTECH open free online editions of InTech Books and Journals can be found at .

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