tailieunhanh - Quality Management and Six Sigma

The history of quality is the history of human efforts to make things perfect in an imperfect world. The main purpose of the quality procedures is to reduce errors and increase customer satisfaction. Errors and mistakes are part of human nature, but so is the ability to create solutions and find better alternatives. By using modern quality management tools we can shift the balance from errors towards solutions and better alternatives. | Quality Management and Six Sigma edited by Abdurrahman Coskun SCIYO Quality Management and Six Sigma Edited by Abdurrahman Coskun Published by Sciyo Janeza Trdine 9 51000 Rijeka Croatia Copyright 2010 Sciyo All chapters are Open Access articles distributed under the Creative Commons Non Commercial Share Alike Attribution license which permits to copy distribute transmit and adapt the work in any medium so long as the original work is properly cited. After this work has been published by Sciyo authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published articles. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Iva Lipovic Technical Editor Zeljko Debeljuh Cover Designer Martina Sirotic Image Copyright Christophe Testi 2010. Used under license from First published September 2010 Printed in India A free online edition of this book is available at Additional hard copies can be obtained from publication@ Quality Management and Six Sigma Edited by Abdurrahman Coskun p. cm. ISBN 978-953-307-130-5 WHERE KNOWLEDGE IS FREE free online editions of Sciyo Books Journals and Videos can be found at .