tailieunhanh - Research "INFORMATION SYSTEM QUALITY : AN EXAMINATION OF SERVICE-BASED MODELS AND ALTERNATIVES "

INFORMATION SYSTEM QUALITY : AN EXAMINATION OF SERVICE-BASED MODELS AND ALTERNATIVES If both peer group and school effectiveness are important to parents, then, the Tiebout mechanism rewards effective administrators only when there are many districts. Model (3) suggests that in this case the test score gap between high- and low-income schools will tend to be larger in markets with a great deal of interdistrict competition than in those with less Tiebout choice. I test for this in the empirical analysis below | INFORMATION SYSTEM QUALITY AN EXAMINATION OF SERVICE-BASED MODELS AND ALTERNATIVES DISSERTATION Presented to the Graduate Council of the University of North Texas in Partial Fulfillment of the Requirements For the Degree of Doctor of Philosophy By Glenn Maples . . . Denton Texas August 1997 UMI Number 9801393 UMI Microform 9801393 Copyright 1997 by UMI Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17 United States Code. UMI 300 North Zeeb Road Ann Arbor MI 48103 TABLE OF CONTENTS List of List of CHAPTER 1 INTRODUCTION AND PROBLEM STATEMENT . 1 Purpose Problem And CHAPTER 2 PRIOR Defining Differentiating Goods And Services . 8 A Goods-Services Continuum . 10 Defining Quality As Innate Excellence . 12 Quality As Production-Based Quality Definitions . 13 Service-Based Quality Definitions . 13 Differentiating Quality The SERVQUAL Difficulties with Dimensional Instability . 18 Defining Expectations . 18 Q-Difference-Score Methodology . 19 Superiority of Alternative Methodologies . 21 Lack of Measures of Information Systems User Service Quality and User Use of the SERVQUAL in IS Kettinger and Pitt Watson and Summary of the CHAPTER 3 RESEARCH MODELS . 33 Theoretical PZB Model and Potential Limitations . 33 Proposed Theoretical Model . 35 Research Generation of Research .