tailieunhanh - What Smart People Do When Dumb Things Happen at Work:Table of Contents

While driving on a busy city street one night a few years ago, I flinched as something from out of the sky crashed down on my windshield, striking it with a tremendous thud. The thing startled me and I heard the glass give under the object’s force—but it didn’t crack. I stopped, got out, and looked around. On the side of the road I spotted the menace—a section of tailpipe that apparently had been struck and thrown up into the air by a passing vehicle. The rusty metal object landed hard, leaving a few deep scratches on my windshield—the safety glass held up under the. | I What Smart People Do When I V Dumb Things Happen at Work I What Smart People Do When Dumb Things Happen at Work Table of Contents Page 1 of 47 What Smart People Do When Dumb Things Happen at Work x by Charles E. Watson . Career Press ISBN 1564143953 Pub Date 06 01 99 Introduction Acknowledgments Chapter 1 The Broken Compass Chapter 2 The Unbalanced Scale Chapter 3 The Applause Meter Chapter 4 The Fool s Gold Chapter 5 The Shrinking Violet Chapter 6 The Strangling Vine Chapter 7 The Stalled Engine Chapter 8 The Cheap Suit Chapter 9 The Fat Cat Chapter 10 The Leaky Boat Chapter 11 The Derailed Train Chapter 12 The Proud Peacock Chapter 13 The Dead Battery Appendix A Index Previous Table of Contents Next Introduction While driving on a busy city street one night a few years ago I flinched as something from out of the sky crashed down on my windshield striking it with a tremendous thud. The thing startled me and I heard the glass give under the object s force but it didn t crack. I stopped got out and looked around. On the side of the road I spotted the menace a section of tailpipe that apparently had been struck and thrown up into the air by a passing vehicle. The rusty metal object landed hard leaving a few deep scratches on my windshield the safety glass held up under the pounding. In a like manner the workplace hurls problems challenges and setbacks at each of us every day. How well we hold up under these blows without breaking is a fair measure of our mettle. This is a book about workplace difficulties and the methods smart people use to deal with them effectively when they strike. To get a better idea of the many blunders traps glitches and setbacks found in today s workplace let s consider their usual sources. One source is other people a crabby boss a manipulative coworker or a testy customer. Another source of workplace difficulties are chance circumstances a last-minute request a glitch in signals unanticipated breakdowns. And of course the third source