tailieunhanh - 101 Practice Management QUESTIONS ANSWERED

I gratefully acknowledge the support and contributions of people who have in some way helped me write this book. To begin with, my parents, Gene and Dee Donnelly, inspired me to become a veterinarian, and I decided early on to follow that career path in my father’s footsteps. My parents instilled in me a passion for client service and the human-pet bond; they taught me perseverance and gave me a great many opportunities that have helped me succeed in life. I extend my sincere appreciation to two individuals who have helped me in my career and personal development: Sam Romano, DVM, MBA, who gave me guidance and insight when. | Practice Management IMIS ANSWERED AAHA press Amanda L. Donnelly DVM MBA 101 Practice Management questions ANSWERED Amanda L. Donnelly DVM MBA press Veterinary Solutions Series 101 Practice Management Questions Answered Copyright 2010 Amanda L. Donnelly All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying without permission in writing from the publisher. press American Animal Hospital Association Press 12575 West Bayaud Avenue Lakewood Colorado 80228 800 252-2242 or 303 986-2800 Library of Congress Cataloging-in-Publication Data Donnelly Amanda L. 101 veterinary practice management questions answered Amanda L. Donnelly. p. cm. Other title One hundred one veterinary practice management questions answered Other title One hundred and one veterinary practice management questions answered Includes bibliographical references and index. ISBN 978-1-58326-127-9 pbk. alk. paper I. Veterinary medicine Practice. I. American Animal Hospital Association. II. Title. III. Title One hundred one veterinary practice management questions answered. IV. Title One hundred and one veterinary practice management questions answered. DNLM 1. Practice Management organization administration. 2. Veterinary Medicine organization administration. 3. Hospitals Animal. SF D685z 2010 2010 dc22 2010004061 Printed in the United States of America 10 11 12 10 9 8 7 6 5 4 3 2 1 Book and series design by Erin Johnson .