tailieunhanh - User Interface Design for Mere Mortals PHẦN 9

Cuốn sách này đã được tham gia một cách tiếp cận bước theo các bước để tìm hiểu quá trình và người sử dụng của bạn và đã bao gồm các chủ đề sau: • Học các vấn đề liên quan đến thiết kế giao diện người dùng (Chương 2, "Khái niệm và các vấn đề") • Làm cho trường hợp kinh doanh các bên liên quan | 9 Usability Supposing is good but finding out is better Samuel Clemens Topics Covered in This Chapter Selecting Techniques for Your Usability Test Defining Your Usability Test Conducting the Usability Test Analyzing and Presenting Usability Test Results After you design your software hardware or Web user interface it s time to put your interface to the test by letting users preview it and provide feedback so you can make changes as needed before you release it to the public. You need to start by selecting techniques for your usability test. You will run into resistance and this chapter discusses the different questions you may be asked and gives you some answers that you can give in response. When you know what technique you want for your usability test you need to define your test to determine what information you need from the users and how you will gather that information. After you design the initial test you need to conduct a pilot test that will allow you to hone your observational and interviewing skills. When you ve worked out the kinks you re ready to conduct the real test. When the test is over it s time to crunch the data and prepare a report and presentation for your stakeholders that tells them what you found and gives them your recommendations for improving the interface and the overall product. 225 226 Chapter 9 Selecting Techniques for Your Usability Test You can use several techniques for conducting your usability test Hackos and Redish 1998 . Depending on your situation you can use one or all usability techniques to get the information you need to make your product or documentation better. Observing Listening to and Engaging Users One of these techniques is to go onsite to visit the users in their natural habitat. You may run into resistance when you propose a site visit especially if the trip to the customer costs money. If you do encounter the following questions Hackos and Redish 1998 which are fairly common you can counter with the following .

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