tailieunhanh - mcts training kit 70 - 685 Windows 7 Enterprise Desktop Support Technician phần 2

Bắt đầu xử lý sự cố một thất bại máy tính bằng cách cố gắng để xác định xem vấn đề có liên quan đến phần cứng hoặc phần mềm. Một khi bạn xác định rằng một thất bại là liên quan đến phần cứng, chọn một thành phần đặc biệt để khắc phục sự cố. | Lesson Summary Begin troubleshooting a computer failure by trying to determine whether the problem is related to hardware or software. Once you determine that a failure is hardware-related choose a particular component to troubleshoot. Use your familiarity with the computer boot sequence and with hardware failure behavior in general to determine which hardware component to troubleshoot first. The steps for troubleshooting hardware components are specific to each component. Lesson Review You can use the following questions to test your knowledge of the information in Lesson 2 Troubleshooting Hardware Components. The questions are also available on the companion CD if you prefer to review them in electronic form. NOTE ANSWERS Answers to these questions and explanations of why each answer choice is correct or incorrect are located in the Answers section at the end of the book. 1. You are troubleshooting a problem on a computer running Windows 7. The computer is configured with an external hot-swappable Serial Advanced Technology Attachments SATA drive. However whenever you turn off the drive and remove a disk the removal generates errors. Which of the following steps is most likely to enable you to hot-swap the disk in the drive without generating errors A. Enable the High Performance power plan in Control Panel. B. Run Chkdsk on the disks. C. Ensure that the jumpers on internal Integrated Development Environment IDE drives are configured properly. D. Upgrade the BIOS and ensure that it is configured properly. 2. You are troubleshooting a computer that is running Windows 7. The computer is shared by an administrator at night and a non-administrator during the day. The non-administrator is complaining that the performance seems to be sluggish. Thorough virus testing has detected no malware on the system. The Action Center Reliability Monitor Event Viewer and Device Manager reveal nothing out of the ordinary. Which of the following troubleshooting steps should you .

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