tailieunhanh - Process Management Part 2

Tham khảo tài liệu 'process management part 2', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 12 Process Management of key performance indicators and communicating the target levels to staffs within an organization essentially represents fundamental responsibilities of top management. Performance measurement also is regarded as an important management tool to help direct an organization and or an operation. Performance measurement is viewed as a prerequisite for attaining a learning behavior Putu et al. 2007 . This behavior is nowadays critical in the era of globalization in which a company has to operate with the limited resources but face competitors around the globe Sheng Trimi 2008 . Comments on Performance Measurement General Viewpoints It highlights the requirements and responsibility of management. Reflecting management responsibility Management without performance information is risky and irresponsible. It represents a milestone of effective management when there is no performance measurement it implies a serious failure on management. It can be considered as an information provider. Representing a management tool . a decision-making process that is based on performance information It represents a more systematic mechanism for feedback and information. It reflects a more systematic decision-making process. It can be utilized with accounting information for better insights into a company s operations. It provides feedback for planning and strategic decisions. It helps link database with managerial decisions. It helps realize benchmarking efforts in an organization. It increases more acceptances from staffs when making policy initiatives and decisions. Indicating a strength of a quality management system It improves communications between management and workforce with greater visibility. It provides visibility to all staffs so that possible changes in operations and processes can take place quite easily. It represents groundwork for making operations in an organization more repeatable and predictable as the focus is on variations root causes of a .

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