tailieunhanh - Giáo trình tiếng anh chuyên ngành kỹ thuật phục vụ nhà hàng part 7

Tham khảo tài liệu 'giáo trình tiếng anh chuyên ngành kỹ thuật phục vụ nhà hàng part 7', ngoại ngữ, anh văn thương mại phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | I m afraid I regret that won t be possible. Expressing sympathy I understand how you feel Sir Madam. Explaining regulations with have to and may not Gentleman have to wear jackets and ties. Suggesting other courses of action Perhaps you would like to borrow a tie Perhaps you could leave your dog in your car We could lend you a jacket. Insisting about regulations We have to observe the regulations. Handling complaints about the room Waiter it s very cold in here. Could you turn down the air-conditioning Waiter I like this music. Can you turn it up a little Handling Complaints about Tableware and utensils This glass is cracked My plate is dirty This cup has got lipstick marks on it. Handling Complaints about Slow Service Waiter I ve been waiting for a menu for fifteen minutes Miss I haven t seen a menu yet. May I have one please Have you forgotten Handling complains about the order What is this dish waiter This isn t what we ordered. We ordered spring rolls but this is something else. Please let me check again Sừ. 211 Unit 14 GIVING THE BILL AND SEEING OFF GUESTS Objectives Mastering Passive figures much many a lot of methods of payment expressions for saying goodbye Explaining presenting the bill Seeing off guests Showing appropriate manner Contents Language functions skills Presenting explaining the bill Asking responding to guests wishes about paying Saying goodbye Pronunciation Polite intonation Language study Passive Figures much many a lot of Vocabulary Methods of payment currencies figures and calculations Saying goodbye 212 SNAPSHOT ACTIVITY 1 How many currencies do you know Which are the most common foreign currencies used by visitors to your country ACTIVITY 2 Write down these numbers and symbols in words. a 12 14 40 52 137 286 1 473. b 5 13 22-4 8x 11 45 9. c 15 193-10 . ACTIVITY 3 If the following people dined at your restaurant and said Goodbye in theừ own language could you guess which country they were from Match the countries with the .