tailieunhanh - Performance and Financial Audits at the Department of Building and Safety_part2

TIÊU CHUẨN HIỆU NĂNG Không thực hiện các biện pháp toàn diện hay chính xác cho các hoạt động thực thi kiểm tra hoặc mã. Báo cáo kiểm tra tập trung vào phản ứng kịp thời cho khách hàng nhưng không phải là số lượng thanh tra được thực hiện hoặc hoàn thành. Với sự tập trung vào thời gian phản ứng, chất lượng thanh tra có thể phải chịu đựng | Inspection Oversight contd Deputy inspectors work was not adequately reviewed by City inspectors. Deputy inspectors are employed by contractors and registered as to experience by the Department to provide continuous oversight on construction sites. The Department had no set standards for reviewing Deputies work. Further there was no confirmation as to the Deputies work experience. Performance Standards No comprehensive or accurate performance measures for inspection or code enforcement activities. Inspection reporting focused on timely responses to customers but not the number of inspections made or completed. With the focus on response time the quality of inspections may have suffered. Half of the inspection staff said they compromise the quality of their work at least sometimes because of time constraints. One in five inspection staff said they sometimes or more often feel pressured not to write Orders to Comply or Notices to Correct. Performance Measures - Code Enforcement Code enforcement reporting focused on tracking the percentage of requests responded to within 72 hours and resolved within 60 days. This limited focus did not identify that high priority or hazardous conditions were part of the on-going backlog and some cases were over 2 years old. Further not all unresolved cases were accounted for in the 60-day closure .