tailieunhanh - Management and Services Part 2

Tham khảo tài liệu 'management and services part 2', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | An empirical research of ITESCM integrated tertiary educational supply chain management model 3 Education being part of the service industry is characterized differently from the manufacturing industry as its product . knowledge is intangible. Effective education relies much on its personnel s knowledge experience and ethics. Supply chains are quite easy to define for manufacturing organizations where each participant in the chain receives inputs from a set of suppliers processes those inputs and delivers them to a distinct set of customers. With educational institutions one of the primary suppliers of process inputs is customers themselves who provide their bodies minds belongings or information as inputs to the service processes. We refer to this concept of customers being suppliers as customer-supplier duality. The duality implies that educational supply chains are bidirectional which is that production flows in both directions Sampson 2000 . In educational supply chain a university works in close collaboration with schools further education colleges its current students university staff and employers of its graduates in designing curricula Heskett 1964 to ensure that the needs of all stakeholders are satisfied. Educational supply chain has customer driven vision that can produce a number of competitive advantages for the supply chain by helping improve productivity boosting customer satisfaction producing quality outcomes. Increasingly many end products are recognizing the potential benefits of partnering with their suppliers in managing quality in their supply chains. In the educational supply chain there are direct and indirect student services to process the raw material . the student. Direct student services include student design and development student sourcing and selection student academic and non-academic trainings student practical trainings student result testing and finally student further development. The indirect student services are campus

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