tailieunhanh - 50 little things that make a big difference to team motivation and leadership phần 7

nhưng khi họ "Nếu có một điều tôi có thể không tìm hiểu bất kỳ bài học từ ca ngợi lãnh đạo đội của tôi, sai lầm. đó là cô ấy luôn luôn là Lyn Graham là kiểm toán viên nội bộ trưởng khen ngợi tôi "tại Portsmouth Hội đồng thành phố ở Anh. Khi một sai lầm, cô luôn luôn yêu cầu đội ngũ của mình, | LET PEOPLE EXPRESS THEMSELVES Create the time and the climate for people to express themselves freely and openly. THE BIZ TEAM Who sets the agenda for team meetings Freedom has two related dimensions the freedom to make decisions and the freedom to express yourself. Nobody is going to speak up if they fear their boss is going to slap them down in public ridicule them or consistently reject their ideas. When feelings and thoughts are suppressed it is dangerous for the organization. Bosses begin to lose touch with their people and fail to understand what is going on. For a team to thrive and be motivated it is essential for its leader to create frequent opportunities for people to express freely whatever they want to say. Team members need to feel confident that they can take any issue to their boss no matter how personal or how small and apparently inconsequential and that the boss will listen carefully. At team meetings the agenda needs to be sufficiently open that team members have the opportunity to speak their minds and be given a fair hearing. This places great demands on a boss. If people are allowed to speak up some will tend to criticize the team leader for the shortcomings in the business. Equally there will be a natural tendency for the boss to become defensive and to reject such criticism as unfounded. These negative circuits of blame and defense must be avoided which can only be done by encouraging people to express themselves in ways that lead to positive conclusions. The best bosses agree informal codes of conduct when it comes to open debate. They agree that there will be no personal comment that attempts deliberately or otherwise to damage a person s esteem and reputation. While it is important to let off steam it is also important to channel the steam in a direction that powers the team forward. 70 The real skill is carefully listening with a view to obtaining an in-depth understanding of what team members think and feel. By providing frequent .

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