tailieunhanh - The PC Doctor's Fix-it-Yourself Guide- P14

The PC Doctor's Fix-it-Yourself Guide- P14: A technical director for a UK-based computer company who teaches such courses as Caring for Your PC has developed prescriptions for treating sick PCs. Arguing the benefits of fixing it yourself rather than relying on experts, his mission is to empower users with trouble- shooting and safe repair skills. | CHAPTERS Helping Yourself 109 NOTE Having all this information at hand reduces the length of your call as well as allowing you to get down to the problem quickly. 2. Make notes about the problem when the problem occurs any error messages or anything else you think tech support might find useful. 3. Make sure you know the right number or the right email address for tech support. Getting it wrong can waste time and lead to delays in getting the problem fixed. When making the call or sending the email message 1. Take down the name of the support technician. If you need to call back or your call is disconnected this will help you get back to the right person. 2. Describe the problem carefully and clearly. The more details you can give the better placed the support technician is to help. 3. During a phone support call make sure you have a pen and paper close at hand so you can take notes. You might need to follow instructions after you re off the phone. With email support always print out any instructions just in case the system crashes. 4. If any step or procedure seems at all unclear ask for clarification. Don t be pressured into doing anything that you are uncomfortable with or unsure about. 5. Along with taking notes about procedures make detailed notes about any changes you make and whether they are successful or not. If they are unsuccessful you are better off undoing the changes before making any new changes. Be careful if you are advised to use the recovery CD that came with your system. These reformat the entire PC and reload all the programs back onto it taking it to the state it was when you first took it out of the box. All your data new applications updates and settings will be gone. Don t do this lightly This is a drastic measure. If the system is usable take time to back up your data first. If You Have to Pay for Tech Support What if you aren t entitled to free support What do you do now Well if you really are stuck and need help you might have to pay but