tailieunhanh - Six Sigma Projects and Personal Experiences Part 6

Tham khảo tài liệu 'six sigma projects and personal experiences part 6', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 66 Six Sigma Projects and Personal Experiences Survey conducted for a COC A survey of 99 students was the primary source of information for this study. The survey asked the students to express their thoughts on various aspects of the COC and to indicate what changes would increase their satisfaction. Customers do not assign equal importance to all requirements. The survey was administered in two sections. First the students were asked to identify the most important consequence assigning to each a rank from 1 to 10 with 10 indicating the highest level of importance. The mean rank was calculated for each customer consequence. To determine the quality of COC services respondents were also asked if they would recommend the service to other students. In the second part of the survey students were asked to indicate the degree to which each of the consequences was true of an ideal COC and of the specific university COC on a scale from 1 to 5 where 5 indicated strongly agree and 1 indicated strongly disagree. The mean ratings were calculated for each consequence as shown in Table 6. The survey results obtained were analyzed using SERVQUAL by performing a gap analysis that is discussed in the following section. The questionnaire developed for this study is included in Appendix B. Customer Requirements Importance Ratings Current COC Rating Ideal COC Rating I have a professional appearance for an interview I am comfortable during an interview I stand out to a potential employer I am prepared for an interview I have interviewing experience I get opportunities with potential employers I can work overseas 3 I know what different jobs are available I have a professional résumé I get a résumé evaluation I have my résumé easily accessible to companies I get a job that fits me I get a job that pays well I have a job that I enjoy