tailieunhanh - Achieving Excellence in Medical Education - part 8

Một trong những yếu tố quan trọng nhất trong việc thực hiện các chương trình giáo dục là sự cam kết của những người làm việc trong họ. Nếu chúng tôi được đánh giá cao cam kết và vì những lý do thích hợp, sau đó chương trình của chúng tôi là khả năng phát triển. | Organizational Excellence 119 what we want to do with our lives How do they enrich the lives of others What can we do to make work more enriching for everyone involved If we really care about the work we do not because it provides a paycheck but because it enables us to make a big difference in the lives of others we will enjoy strong intrinsic motivation to do it well. Commitment One of the most important factors in the performance of educational programs is the commitment of the people who work in them. If we are highly committed and for the right reasons then our program is likely to flourish. On the other hand if our level of commitment is low a program is not likely to fare well no matter how effectively its leaders function on other fronts. Among the most important twentieth century investigations of commitment in the workplace is that of Frederick Herzberg. Originally Herzberg studied approximately 200 rising accountants and engineers in an attempt to understand the sources of professional commitment. He began with two simple questions. 1 Think of a time when you felt especially good about your job. Why did you feel that way 2 Think of a time when you felt especially bad about your job. Why did you feel that way From these interviews Herzberg developed a theory that includes two basic dimensions of professional satisfaction which he called hygiene and motivation. Hygiene refers not to cleanliness in the literal sense but to the healthfulness of the work environment. He found that both hygiene and motivation are important factors in a person s overall level of satisfaction but the two differ in a number of crucial respects. Failure to understand these crucial differences or to concentrate completely on either one to the exclusion of the other invites trouble for any sort of organization including our educational programs. What Herzberg calls hygiene factors henceforth here referred to as extrinsic factors relate to the environment in which work is performed.