tailieunhanh - English for personal assistants - part 45

Tham khảo tài liệu 'english for personal assistants - part 45', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 220 Dealing with difficult people KEY 22 in at hand don t go along 23 with their negative viewpoints - ask others what their opinions are and try to reach consensus. 24 In this way you will take the wind 29 out of the sniper s sails. Task 4 The loose cannon 1 The loose cannon is very unpredictable liable to explode for 2 - no good reason and very embarrassing to be around - they thrive on throwing tantrums much like 3 a toddler who freaks out when they are forbidden to do something. Once they ve gone ballistic give them time to regain control of themselves but if this doesn t seem to be happening then stop them any way you can - even if it means shouting Stop You need to show them that you take their concerns seriously but 4 - first and foremost you need to bring 5 the temperature down for 6 the sake of 7 the whole group. If you can and you think it might help have some one-on-one time with 8 the loose cannon and try to find out what sets them off. The yes-to-everything The yes-to-everything needs to be liked - they always try to please everyone and offend no one. So they say yes to anything and everything but have absolutely no intention of following through. Or they ll say yes to so many things that they d have to work 9 - 24 7 to get everything done. One way of dealing with them is to let them know you value them and to listen carefully to what they say - there could be 10 -hidden messages beneath all that good humour. If you need them to fulfil 11 a task give them very structured assignments with 12 a clear and doable deadline. Task 5 Suggested answers The silent-as-a-tomb A tactic you can use to deal with this type is to ask them open-ended questions so that they don t have an opportunity to remain silent or produce monosyllabic replies. Silent-as-a-tomb needs a lot of patience - wait calmly until they respond and don t even think about trying to fill those deadly silences with your own words otherwise you ll be back to square one and they ll just revert to .