tailieunhanh - 600 est book_5

Tham khảo tài liệu '600 est book_5', ngoại ngữ, toefl - ielts - toeic phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 114 600 ESSENTIAL WORDS FOR THE TOEIC TEST Part 7 Reading Comprehension Questions 19-23 refer to the following letter. April 15 Customer Service Department Fleetwood Fashions 21986 North Featherstone Avenue Hiawatha MN Dear Customer Service I am writing about an order I made from the Fleetwood Fashions catalog over a month ago which I have not yet received. When I called to order two new purses and several spring shirts the customer service representative assured me that there was sufficient inventory on hand to fulfill the order. He told me that it would be shipped before the end of the week and that I would receive it within ten days. When I still had not received the shipment after 14 days I called the company. The customer service representative checked the ordering information on the computer and we discovered that my address had not been accurately recorded. He promised to reship the order with my correct address and told me I would receive it within ten days. That was over two weeks ago and I still have not received the shipment. I cannot understand this. Perhaps the carrier that you use is not reliable. In any case I am tired of waiting for my order and would like to cancel it. I am not sure whether I will make an order from your company again. This is unfortunate since it is one of the few places that carry dresses and shoes in my size and at a reasonable price. However this is the second time I have had a problem with an order and I don t want this to happen again. Please cancel my order 20857631. Thank you. Sincerely Lucinda Walker 19. When did Lucinda Walker make an order from Fleetwood Fashions A Last week. B Ten days ago. C Fourteen days ago. D Last month. 20. What did she order A Purses. B Skirts. C Shoes. D Dresses. 22. The word fulfill in line 3 is closest in meaning to A pay for B complete C send D receive 23. The word carrier in line 8 is closest in meaning to A communication B employee C transporter D operator 21. What is the problem with her .