tailieunhanh - International Workshop on Software Specification and Design Case Study

• Problem: Emphasis is on assignments, not on people. As a department manager, you are accustomed to facing and overcoming a series of problems. The people working in your department are there on a permanent basis, meaning that their task assignments are usually fixed and well-defined. But as project manager, you face a temporary situation. Problems are unique to the project and nonrecurring in nature. Your team members will not have well-defined areas of responsibility unless you define them. Solution: Pick the right people, not just the right number. You may find yourself thinking about projects in departmental terms, and this could be a mistake | Report of the Inquiry Into The London Ambulance Service February 1993 International Workshop on Software Specification and Design Case Study Electronic Version prepared by Anthony Finkelstein University College London With kind permission from The Communications Directorate South West Thames Regional Health Authority. Original ISBN No 0 905133 70 6 Version preliminary contains poor quality scanned images 30 11 95 1 of 62 CONTENTS SECTION and Sub-Section 1 SUMMARY CONCLUSIONS AND RECOMMENDATIONS Computer Aided Despatch Summary Management and Operations Summary Computer Aided Dispatch Conclusions Management and Operations Conclusions Computer Aided Dispatch Recommendations Management and Operations Recommendations Resource Implications of Inquiry Team Report 2 BACKGROUND Terms of Reference and Inquiry Team Membership Facts About the LAS Computer Aided Despatch LAS and CAD Report Description 3 THE SYSTEM AND ITS DEVELOPMENT Rationale For a CAD System Background to CAD Concept Design Supplier Selection - The Procurement Process Project Management Systems Testing Implementation Technical Communications Human Resources and CAD Training The System Structure 4 26 AND 27 OCTOBER AND 4 NOVEMBER 1992. CAD Conclusions Demand on LAS Services 26 and 27 October Key System Problems System Configuration Changes Causes and Effects of Breakdown on 26 and 27 October 1992 Failure of the Computer System 4 November 1992 5 THE WAY FORWARD FOR CAD 6 MANAGEMENT AND OPERATION OF 1 LAS The Scope of LAS Operations Managing the LAS Management Union Relationships Resource Management Personnel Management LAS Accountability Public Confidence ANNEX A List of organisations and individuals who gave evidence ANNEX B Glossary of abbreviations 2 of 62 1 SUMMARY CONCLUSIONS AND RECOMMENDATIONS Computer Aided Despatch Summary 1001 What is clear from the Inquiry Team s investigations is that neither the Computer Aided Despatch CAD system itself nor its users were ready for .