tailieunhanh - Change management as a part of successful ICT project management

Apparent throughout this report is the outstanding competence and capability of the NASA organiza- tion in its Centers and Headquarters. The Agency’s leadership was clearly committed to providing the bud- get and other requirements to achieve the clearly defined program goals. The major progress in establishing the mission flight system elements and facility infrastructure was started under NASA’s first Administrator, Keith Glennan, well before the Apollo mission was defined. This report shows the major new capabilities that were required in this still-new organization to achieve this objective—operational Field Centers; entirely new facility capabilities; the technology development and equipment base; the organizational strengths, including the integrated management systems;. | Change management as a part of successful ICT project management International Business Master s thesis Antti Pasanen 2009 Department of Marketing and Management HELSINGIN KAUPPAKORKEAKOULU HELSINKI SCHOOL OF ECONOMICS HELSINKI SCHOOL OF ECONOMICS Master s Thesis in International Business Antti Pasanen ABSTRACT 27th October 2009 Objectives This study focuses on studying the importance of change management within ICT project management. The topic is viewed from a project manager s point of view and the study provides a general overview of ICT project management and the most common challenges in it. A model for ICT project management is created by using the existing literature and interview data. Research method and data A general picture on change management and ICT project management was created by using various sources of secondary data. Empirical data was gathered by individual interviews from a single case company. The company has conducted several ICT projects during the past years but does not operate in ICT business. The purpose of the interviews was to gain a picture how ICT projects are managed in practice and whether change management practices can be seen in the management. Results An ICT project must have three key factors in place in order to have chances for success. The factors are communication a competent project manager with project experience and knowledge about the organization s core business and top management support. Change management is an important part of the general project management but it is not enough alone if the project manager is otherwise not competent enough or other key factors for a successful project are not in place. Change management practices must support the project management without forgetting the basics of practical day-to-day project management. Keywords Change management IT ICT project project management communication HELSINGIN KAUPPAKORKEAKOULU TIIVISTELMA Kansainvalisen liiketoiminnan pro gradu -tutkielma

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