tailieunhanh - Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

Microsoft Dynamics CRM 2011 provides a range of customization capabilities. This chapter provides an introduction to the CRM application architecture before we learn the different customization capabilities in depth, in later chapters. We'll discuss the different application tiers and how they can be customized to meet the particular needs of your business. We'll also cover some general principles such as supported and unsupported customizations, differences between deployment options, the benefits of using a repeatable implementation methodology, and the security roles required for customization. | Professional Expertise Distilled Microsoft Dynamics CRM 2011 Customization Configuration MB2-866 Certification Guide A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam Neil Benson IZ 1 enterprise professional expertise distilled PUBLISHING Microsoft Dynamics CRM 2011 Customization Configuration MB2-866 Certification Guide A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam Neil Benson rPACKTl enterprise I I professional expertise distilled PUBLISHING BIRMINGHAM - MUMBAI Microsoft Dynamics CRM 2011 Customization Configuration MB2-866 Certification Guide Copyright 2012 Packt Publishing All rights reserved. No part of this book may be reproduced stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However the information contained in this book is sold without warranty either express or implied. Neither the author nor Packt Publishing and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However Packt Publishing cannot guarantee the accuracy of this information. First published November 2012 Production Reference 1141112 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB UK. ISBN 978-1-84968-580-1 Cover Image by Artie Ng artherng@