tailieunhanh - Hardcover Taking Charge at Work_4

Tham khảo tài liệu 'hardcover taking charge at work_4', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Tools are the empty heart of management 103 stuff you re dealing with so summaries agenda items and bullet points aren t enough. If feelings relationships interests and values aren t on the table and you aren t dealing with them you aren t getting to what is at the heart of the work of organizing. Then there is no way of aligning for action and when people aren t aligned they are just going through the motions. This is when work gets done badly if at Work that relies on presentations agendas and executive summaries along with spreadsheets databases and reporting structures is two dimensional. Without talk in which people engage one another around what they mean think and feel there is nothing behind the tools. In this way tool-oriented practices are a bit like those cardboard cutouts of a film s characters that you sometimes see in the foyer of a movie theatre. They are intended to trick you into thinking that the real characters are standing there. Of course they don t. Those fakes are easy to spot because they are two dimensional and lifeless. With management tools it s a bit harder. Unless you stop and think about what is missing you could as people constantly do mistake tools for the real thing. But tools actually keep us from focusing on what really matters on the ideas perspectives attitudes relationships and values of the people behind them using them. I m going to use Business Process Reengineering BPR as a case in point to explain why. The genie that turned ugly BPR became big business for management consultants during the 1990s even though controversy swirled around it from the Its champions claim BPR brought great success to some organizations 11 while equally vocal detractors say that in many cases the impact was little short of disastrous. Tom Davenport is one of the architects of reengineering. In 1995 when this movement wasn t very old he made a point of expressing his misgivings about the direction it had Lamenting that .