tailieunhanh - Hardcover Taking Charge at Work_1

Cuốn sách Khám phá bản chất xã hội, sáng tạo, và hợp tác của công việc kiến thức, Ngoài quản lý cung cấp một sự hiểu biết sâu sắc hơn về làm thế nào để đạt được thành công tổ chức được yêu cầu đọc cho những người cần phải điều hướng thế giới mới của công việc | 34 Beyond Management Here is a paradox for me we have all the pieces that management experts say we should have like a structure the tools and good data and we push the goal of customer satisfaction but the organization is quite dysfunctional the ERP project is a good example and we don t always deliver what customers want. Quite often I hear myself say we re in a mess. The AB project looks like another mess waiting to happen. If there was a funny side to this I d put it down to Murphy s Law aka Sod s Law whatever can go wrong will go wrong. 2 But it is more than a random act of fickle fate. Reassignments are deliberate. Someone made the decision and presumably thinks this isn t just a good idea but is the right thing to do. I m having difficulty seeing how it could be either. The way I see it TDM is a changing assortment of projects. We have to deliver a quality product each time on each project and the question I ve been asking myself is would we manage projects this way making decisions like reassigning team members if the customer matters like we say he does. I believe the customer s interests are being sacrificed for something else and I m realizing that there is more than one set of perspectives priorities and interests on what is the right course of action. Project teams priorities it seems to me are clearly different from management s priorities and I m in the middle dealing with the fallout and trying to work out why and what is right. The client view of project work In my experience the work of project teams revolves around the client even when they re dealing with a tight budget or there is dissention in a team. That is what I see when I m wearing a project-team member s hat and it is quite easy to understand why they see things this way. You re on a team because of your expertise and experience. Your work is your craft and you want to do it to the best of your ability and while you are doing it the client is right there in front of you. Each project is