tailieunhanh - Building Beyond Sustainability_2

Cuốn sách này là một hướng dẫn cá nhân và sâu sắc cho các tổ chức có nhu cầu tham gia tốt hơn với các nền kinh tế tri thức được sâu sắc căn cứ trong các tác giả của kinh nghiệm, trình bày cái nhìn sâu sắc hấp dẫn về chiến lược tổ chức và kiến thức mà các nhà lãnh đạo có thể làm để đạt được một lợi thế cạnh tranh tiền đề rằng một doanh nghiệp kết nối được uỷ quyền thông qua dẫn khách hàng tại trung tâm | Customer Calibration 63 ductivity at the customer interface the places where knowledge flows between our customers and our business. Current Capabilities Moving out from touchpoints we find Armstrong s current capabilities. For the purpose of the Customer Dialer capabilities are defined as the skills tools and value-creation opportunities that the organization offers to its customers and partners such as application support after-sales support Armstrong University and our extranet. Most of these capabilities are what you might consider as adding intangible value things not expected by our customers. They are tools that support learning collaboration and strategy making that in turn increase our capabilities to build partnering relationships and spark innovation. We believe by investing in these types of tools we increase our customer capital and distinguish ourselves in the marketplace. Armstrong University is a forum offered several times a year in which the organization gathers different groups together from our customer community. During these sessions we explore customers requirements and co-create solutions that address these needs. The format includes workshops and technical learning programs. Armstrong Catalogue Expert or ACE is proprietary software that gives customers direct access to full technical specifications. ACE was a first in the industry created specifically to meet customer needs. Specification selection is based on personalized criteria embedded application knowledge and analyses of system design energy efficiency submittals drawings quotations and on-line ordering. Armlink is a collaborative environment that allows the cocreation and sharing of crucial information surrounding the project and solution requirements in an online interactive format. 64 The Conductive Organization The identified capabilities and touchpoint rings of the Dialer aren t static. They re in a constant state of change based on the changing needs of the customer. Evolving .