tailieunhanh - New headway upper intermediate multimedia_3

Tham khảo tài liệu 'new headway upper intermediate multimedia_3', ngoại ngữ, ngữ pháp tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | EVERYDAY ENGLISH Beginning a telephone conversation Ending a telephone conversation Listen to the beginning of three phone calls what s the difference between them When and why do we make small talk Who with What about Why do organizations have recorded menus Why do people find them frustrating 2 Here is the beginning of a telephone conversation between two people who don t know each other. Put it in the right order. T 3 Here is the end of a telephone conversation between two work colleagues Andy and Barry. Put it in the right order. m Hello. TVS Computers. Samantha speaking. How can I help you pause OK. It s ringing for you now. Yes please. ring ring Hello. Customer services. Good morning. Could I speak to your customer services department please pause I m afraid the line s busy at the moment. Will you hold Certainly. Who s calling Thank you. ũ This is Keith Jones. ss Hello I was wondering if you could help me. m A So Barry. It was good to talk to you. Thanks very much for phoning. A I certainly will. And you ll send me a copy of the report A That s great Barry. Have a good weekend Đ My pleasure. By the way how s your golf these days Still playing B Same to you too Bye Andy. r B OK. Don t want to keep you. So you ll give me a ring when you re back right A No not much. I just don t seem to find the time these days. Anyway Barry . B It ll be in the post tonight. A It s true. Right Barry. I must fly. I m late for a meeting. I _ B What a shame You used to enjoy it so much. HE A Bye Barry. T Listen and check your answers. Listen and check your answers. 4 Discuss the questions. Who s trying to end the conversation Who wants to chat How does Andy try to signal that he wants to end the conversation How do they confirm their arrangements 5 Your teacher will give you a list of expressions and a role card for a phone conversation. Work in pairs. Decide if you think small talk is necessary and if so what you can talk about. Sit back to back and have the .