tailieunhanh - Simple Rules for Effective Business Communication

Tham khảo tài liệu 'simple rules for effective business communication', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Simple Rules for Effective Business Communication Jennifer Mosher IPEd Accredited Editor Smashwords edition Simple Rules for Effective Business Communication Jennifer Mosher 2010 Revised February 2012 Published by MoshPit Publishing an imprint of Mosher s Business Support Pty Ltd Shop 1 197 Great Western Highway PO Box 147 Hazelbrook NSW 2779 P 1300 644 380 http Copyright reserved. This publication may be shared copied or reproduced in any form digital or electronic in its entirety so long as it retains all images hyperlinks and this copyright notice. This publication may NOT be re-labelled or reproduced in part in any way shape or form. This publication may NOT be sold in any way shape or form. Simple Rules for Effective Business Communication CONTENTS Introduction Rule 1 Start with the end in mind Rule 2 Your communications are a tool for promoting your business Rule 3 Know your limitations Rule 4 KISS Rule 5 Know your audience Rule 6 The nitty gritty Rule 7 Learn from others Rule 8 Consider the language appropriate for your communication Rule 9 Consider the emotions in your communication Rule 10 Observe the basic outline of most communications Ten simple steps for your next communication INTRODUCTION To be able to implement some simple rules for effective business communication there are some basics which must first be considered and which can be identified using the What Where When Why and How type of question. The first thing to be comfortable with is a definition of what communication actually is. Question What is communication Answer Getting the message across. Not just sending it but sending it in such a way that the receiver understands what you re sending. You can send out a message in Morse Code or give a speech in Italian to an audience of Japanese native speakers but if your audience doesn t understand Morse Code or Italian then are you really communicating You can answer a question sarcastically but if your audience doesn