tailieunhanh - Sourcing’s Five Critical Governance Processes By Ernie Zibert

Sourcing’s Five Critical Governance Processes By Ernie Zibert Copyright 2012 Ernie Zibert Smashwords Edition Smashwords Edition, License Notes Thank you for downloading this free ebook. Although this is a free book, it remains the copyrighted property of the author, and may not be reproduced, copied and distributed for commercial or noncommercial purposes. If you enjoyed this book, please encourage your friends to download their own copy at , where they can also discover other works by this author. Thank you for your support. Discover other titles by Ernie Zibert at . Table of Contents The five core governance processes Contract Management. | Sourcing s Five Critical Governance Processes By Ernie Zibert Copyright 2012 Ernie Zibert Smashwords Edition Smashwords Edition License Notes Thank you for downloading this free ebook. Although this is a free book it remains the copyrighted property of the author and may not be reproduced copied and distributed for commercial or noncommercial purposes. If you enjoyed this book please encourage your friends to download their own copy at where they can also discover other works by this author. Thank you for your support. Discover other titles by Ernie Zibert at . Table of Contents The five core governance processes Contract Management Issues Management SLA Management Invoice Management Service Request Management About the author Other books by this author Contact the author In this e-book I provide you with the next layer of detail for implementing the best practice sourcing governance framework. For commercial reasons I will only focus on five processes that are crucial for outsourcing success. Whilst these five processes are critical there are a number of additional governance processes that you will need to implement effectively for a successful outsourcing relationship. The five processes appear in my e-book on the Science of Sourcing Governance. This means that if you implement these processes your sourcing relationship will materially improve and you can focus on adding more value and or improving other aspects of your sourcing relationship. The five core governance processes are 1. Contract Management This process allows the service provider and the customer to interpret upgrade administer modify and respond to queries about the Contract. The process also covers how changes to the Contract are requested tracked and agreed. 2. Issues Management This process allows the customer and service provider to continually and consistently identify track manage and resolve issues raised by either party. 3. Service Level Management This process