tailieunhanh - Supply Chain Management Pathways for Research and Practice Part 4

Tham khảo tài liệu 'supply chain management pathways for research and practice part 4', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Collaborative Quality Management 49 standardization communication and collaboration has its drawbacks too. Although it integrates BPR business process re-engineering performance measurement and logistics it has been criticized due to the following aspects as pointed out by Akyuz Gursoy 2010 and Wang et al. 2010 it is silent in the areas of human resources training and quality assurance it has proved to be impractical as a benchmarking tool and in handling the intangible problems such as cultural conflicts it is limited to the representation of one single supply chain and as such cannot handle multiple channels order modification activities of the collaborative design and CRM are not addressed. Henceforth major approaches and initiatives from the supply chain domain appear to be lacking the quality assurance and excellence focus. None of these efforts- neither from the Quality Management nor the Supply Chain Management points of view- appear to provide a coherent and complete collaborative quality management model with an extended collaborative focus that allows the supply chain partners in different locations to collectively work on quality tasks at all levels via the Internet. Such a model definitely requires the use of state-of-the-art IT architecture and capabilities to overcome the problems of information islands and to provide application integration among supply chain partners enabling collaboration and joint quality assurance. This leads one to various more recent efforts of collaborative quality model development seen in the literature which is to be discussed in the upcoming section. 3. Further efforts to develop new collaborative quality models This section will discuss more recent efforts in the literature to define and develop a supplycentric collaborative quality platform utilising the current IT technologies. The conceptual model suggested by Shao et al. 2006 emphasises that partners can collaborate throughout all quality management activities .