tailieunhanh - Lean Explanations Supply Chain Comprehensive_12

Tham khảo tài liệu 'lean explanations supply chain comprehensive_12', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 96 o Implementing Lean Six Sigma Throughout the Supply Chain Operational De onitions DeBing the Measure PCS Empty Shelf per store A daily total of survey results from customers who are reporting that they did not purchase an item due to an empty shelf per store. Quantitative continuous measure and ratio data. Purpose To document missed potential sales due to no product on the shelf from the customers voice. Clearway to measure the process The data source is from all storesiPOS survey and downloaded daily at midnight. The total is then divided by the total number of stores. The survey will span 2 weeks. Operational De onitions DeBing the Measure Existing SOP A percentage of formal SOPs in place by total SOPs possible. Quantitative continuous measure and ratio data. Purpose To document the relative amount of SOPs formally in place. Clearway to measure the process SOP audit of processes outlined by Six Sigma team relative to the process maps built for the measure phase. Check sheet method used to tally if a formal SOP was published and distributed to those affected. Figure continued . Measure Phase o 97 Operational De onitions DeBing the Measure Knowledge of Existing SOPPercentage of the number of positive responses relative to survey guestion by total responses. Quantitative continuous measure and ratio data. Purpose To convert survey data into guantitative data relative to the knowledge of an SOP. Clearway to measure the process The survey guestion will be presented to the stakeholder groups percent responded will be calculated overall and broken down by rating group. Do you know the CJ-Mart operating procedures that affect you Figure continued . Create a Baseline The team followed the data collection plan and gathered the data. The gathered data then needed to be assembled into a baseline document to establish where the process was currently at as shown in . Any changes to the process would be compared to the baseline for reference of change. .