tailieunhanh - THE CHALLENGERS POCKET BOOK phần 9

1. TRỞ LẠI SENDER 80% các câu hỏi và những thách thức không phải là những gì chúng xuất hiện. Họ được yêu cầu chú ý. Khi bạn cảm thấy bị mắc kẹt bởi một câu hỏi, lần đầu tiên phản ánh lại những gì bạn nghĩ rằng người tham gia đã được yêu cầu, sau đó yêu cầu anh / cô ấy. Sau đó, bạn có thể nhận xét về ý kiến của mình hoặc làm chệch hướng vào nhóm. Ví dụ: | TECHNIQUES AND TACTICS REFLECT DEFLECT 3 TYPES OF REFLECTION 1. CHERRY-PICKING Take part of the intervention only and reflect it back. Let s first take your remark on XYZ. You feel that . 2. INTERPRETING Reflect back your version of what the challenger said. If I understand correctly your problem question is . 3. PROVOKING Reflect back an even stronger version of the implied attack criticism or heckle to provoke a climb down or at least a diluted restatement of aggression. So you re saying that XYZ really made you furious Hoping for Well not exactly furious but I do think . TECHNIQUES AND TACTICS REFLECT DEFLECT 3 TYPES OF DEFLECTION 1. RETURN TO SENDER 80 of questions and challenges are not what they appear. They are requests for the spotlight. When you feel trapped by a question first reflect back what you think the participant was asking then ask HIM HER. You can then comment on their opinion or deflect to the group. Example Participant What do you think of the new Mini Disk system Leader Ah you obviously feel it will have an impact on the other developments. 2. RICOCHET Deflect your reflection to ONE other participant Bill you work in that department how do you feel about. 3. PEER PRESSURE Deflect your reflection to the whole group for comment How do the rest of you feel. TECHNIQUES AND TACTICS REFOCUS Whenever a discussion starts to wander or when you are under pressure from the clock or from a participant refocus by diverting the group s attention to something else. Distribute a handout. Switch on the overhead projector. Go to the flip chart and write something. If you are seated Get up and spread your hands out palms down. Use emphatic Right OK Find a verbal bridge or link to the next point. Interrupt the participant s by saying something like Yes that s important because. link to next point