tailieunhanh - THE CHALLENGERS POCKET BOOK phần 4

Cung cấp cho các nhiệm vụ đặc biệt như cơ quan giám sát sự thật (hoặc, như một số giảng viên gọi nó là 'nhảm nhí màn hình) để giúp bạn đảm bảo rằng sự kiện là chính xác. Các nhiệm vụ khác có thể là "người ghi chép để giữ cho các ghi chú (và giữ cho chúng được yên tĩnh!) - Hoặc 'summariser recaps thường xuyên về những gì đã được bảo hiểm. | CHALLENGERS THE EXPERT Reflect Deflect After a question which is really a request for the spotlight say What you re asking is . When they rephrase say You ve obviously thought a lot about it what do you think and deflect the answer back to them. Psychological Judo Ask for help advice and treat as co-leader . Give special tasks such as truth watchdog or as some trainers call it bullshit monitor to help you ensure that facts are correct. Other tasks could be scribe - to keep notes and keep them quiet - or summariser to make regular recaps on what has been covered. Consult during breaks as confidential assistant . If interventions are too frequent and disruptive ask for help with a really difficult question. Their inability to answer may make them think twice before interrupting again. 3 CHALLENGERS THE GRIPER Profile Is fatalistically negative when questioned. Shrugs shoulders. Complains about everything. Didn t want to come in the first place. Whinges when asked to do anything. Reflect Deflect Provoke by reflecting a strong negative resume of their interventions. Example So you re saying that there s no way this can possibly work in our organisation. However much the griper then dilutes the original gripe deflect the strong version to the group Do we all agree that this is doomed to failure Nine times out of ten the positive thinkers will rally round you to sanction the griper. If more than 50 of the group agrees with the griper then you have a mutiny See Mutineers. CHALLENGERS THE GRIPER Reframe Consequences Ask a question such as You obviously can t go on working in an environment which is so painful for you. How do you suggest we handle the rest of this course. Psychological Judo Ask them to be the official devil s advocate whose job is to note down why the various topics you cover won t work and any other negative things triggered by the course content. Whenever they attempt to speak signal them to note down their thoughts in the interests of time. During a .