tailieunhanh - THE CHALLENGERS POCKET BOOK phần 3

NỘI DUNG KHÓ KHĂN TÌNH HUỐNG Bốn nghiên cứu trường hợp nhỏ 3 đối thủ 19 Aggressive / phòng thủ, khủng long, doodler, hải ly háo hức, phô trương, chuyên gia, griper, hi-jacker, Joker, mutineers, trọng tài / pedant, các đối thủ, cho thấy, nhút nhát tím, im lặng hay giễu cợt , học sinh trì độn, hút thuốc, Speedy Gonzalez, starmaker, trapper, gây rắc rối, Whisperer, nhà tư tưởng mơ hồ, | CHALLENGERS AGGRESSIVE DEFENSIVE Psychological Judo Hypersensitive participants are easy to identify quickly. Think ahead to assignments such as role plays and prepare for a possible refusal with some psychological judo. For instance This afternoon we ll be doing some simple role plays explain the details . We ve obviously done these exercises many times before but if there s anyone who feels they cannot help their colleagues in this way and does not wish to participate please let me know during the break we will fully understand. When approached by the hypersensitive one emphasise the safe nature of the exercise but encourage them not to participate. Human nature is such that they ll probably change their mind during lunch. NB Your own sensitivity is vital here. Some people are indeed so sensitive that any upfront performance can mortify them and paralyse learning. Act accordingly and protect them in the most appropriate way. CHALLENGERS THE DINOSAUR Profile Demonstrates an unwillingness to question own beliefs. Makes black and white right and wrong statements. Displays clear prejudices and rigid opinions. Voices discomfort with abstract and or new age thinking. Agree Disagree Deflect Find something about their intervention with which to agree but then gently disagree on the main issues. Example I I m not sure I can agree with you on XYZ. Then deflect How do the rest of you feel about this Reflect Deflect Say something like So you re really saying that there s nothing wrong with the old way of doing things Depending on their rephrasing of their intervention deflect to the group or an individual for comment. 22 CHALLENGERS THE DINOSAUR Confrontation Show respect for and accept their feelings and value system but make it clear that the purpose of the course is to challenge the present way of thinking. Ask permission to allow crazier participants to say their piece. 3rd Person Persuasion Find or invent an appropriate anecdote metaphor or parable about a .