tailieunhanh - THE ASSERTIVENESS POCKET BOOK phần 7

Những lời chỉ trích chỉ là thông tin phản hồi, nó là về hành vi của bạn, không phải bạn là một người Một số lời chỉ trích là vô căn cứ, vì thế những lời chỉ trích tất cả các nhu cầu được xác nhận để khám phá những gì là hữu ích và những gì không phải là không thích hợp để ngoại suy những lời chỉ trích | ASSERTIVENESS SKILLS DEALING WITH CRITICISM Deal with criticism rationally and logically not emotionally. Here are some hints Criticism is only feedback it is about your behaviour not you as a person Some criticism is unfounded so all criticism needs to be verified to discover what is useful and what is not It is inappropriate to extrapolate criticisms - it is unwise to generate from specifics Criticisms should be thought through not fought through If the criticism is not about specific behaviour then it is of little or no value ASSERTIVENESS SKILLS GIVING CRITICISM Should you feel the need to criticise others then treat them in the way you would like to be treated. Only criticise behaviour the person can change Be as specific as you can Be able to give other examples of similar behaviour by the other person Make the criticism as soon after the behaviour as possible otherwise it will not be helpful - do not be drawn into and another thing accusations Use a matter of fact voice and keep your body language positive Use empathetic statements - This might be difficult for you . - You may not be aware . - This may come as a surprise . - It is not going to be easy for you to deal with this . Recognise and reward the - Thank you for listening to me . person eg - I m sure you won t do that again . - I m confident you can do better . 6 ASSERTIVENESS SKILLS RESPONDING TO CRITICISM You cannot escape criticism so it is sensible and healthy to accept it and work through it. It may help to remember that Not all criticism is useful Not all criticism is fair Not all criticism is justified Not all criticism is correct but being assertive helps you deal with criticism effectively. Non-assertive people when criticised ingratiate themselves stay quiet and appear to accept it. Internally though they may be fuming hurting or perhaps wanting further .