tailieunhanh - báo cáo sinh học:" Conflict among Iranian hospital nurses: a qualitative study"

Tuyển tập các báo cáo nghiên cứu về sinh học được đăng trên tạp chí sinh học quốc tế đề tài : Conflict among Iranian hospital nurses: a qualitative study | Human Resources for Health BioMed Central Open Access Conflict among Iranian hospital nurses a qualitative study Nahid Dehghan Nayeri and Reza Negarandeh Address School of Nursing and Midwifery Tehran University of Medical Sciences Tehran Iran Email Nahid Dehghan Nayeri - RezaNegarandeh - rnegarandeh@ Corresponding author Published 20 March 2009 Received 4 November 2008 Human Resources for Health 2009 7 25 doi 1478-4491-7-25 Accepted 20 March 2009 This article is available from http content 7 1 25 2009 Nayeri and Negarandeh licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License http licenses by which permits unrestricted use distribution and reproduction in any medium provided the original work is properly cited. Abstract Background This study aims to explore the experience of conflict as perceived by Iranian hospital nurses in Tehran Islamic Republic of Iran. Although conflict-control approaches have been extensively researched throughout the world no research-based data are available on the perception of conflict and effective resolutions among hospital nurses in Iran. Methods A qualitative research approach was used to explore how Iranian hospital nurses perceive and resolve conflicts at work. A purposive sample of 30 hospital nurses and nurse managers was selected to obtain data by means of in-depth semi structured interviews. Data were analysed by means of the content analysis method. Results The emerging themes were 1 the nurses perceptions and reactions to conflict 2 organizational structure 3 hospital management style 4 the nature and conditions of job assignment 5 individual characteristics 6 mutual understanding and interaction and 7 the consequences of conflict. The first six themes describe the sources of the conflict as well as strategies to manage them. Conclusion How nurses .