tailieunhanh - Coaching, Mentoring and Managing breakthrough strategies 2 PHẦN 3

Điểm này không thể được nhấn mạnh quá nhiều. Nếu bạn đang cố vấn đúng cách, bạn sẽ có những giây phút khi bạn trở nên rất thất vọng. Bạn sẽ nghĩ rằng, "Đây là thời gian quá nhiều - làm thế nào tôi có thể tiếp tục làm điều này và công việc của riêng tôi, quá?" Hãy sẵn sàng cho những khoảnh khắc. | Coaching Mentoring and Managing 5 Most problems are little more than the absence of ideas. Refer The counselor refers the employee to the resources needed to improve his performance. Referral is crucial to performance change. Counselors don t just tell people their faults and leave it at that. They point employees to the tools people or processes that offer real opportunities to change and win. A positive outcome is that the associate takes responsibility for his own corrections and changes. In some instances effective referral may mean enrollment in a class or seminar inside or outside the organization. It may mean asking another employee to mentor the team member in question with special emphasis on the performance issue at hand. It does not mean disposing of the team member by pushing him off on someone else. The counselor s responsibility for the member s growth is furthered . not finished . by referral. To better equip themselves as counselors some leaders listen regularly to training tapes or CDs. Some read one or two books a month on subjects relevant to the managerial challenges they face. They do these things to stay ahead of the potential needs of the people on their teams to be able to offer timely solutions to team member challenges. Example Bill I know what you re going to say I m doing a lousy job. Coach No I wasn t going to say that Bill You weren t Coach Of course not. I was going to ask you if there were any aspects of the job I could help you with. Bill Same thing. 166 The Counselor Role Confrontation and Correction Coach It really isn t the same thing Bill. I know you wouldn t do a lousy job. A lousy job is when you know what to do but choose not to do it. That s not you. So what s the problem Bill I just can t seem to get my part of the assembly done on time. I don t know why. I try but I can t. Coach What part of the job do you need more time with Bill I think there s plenty of time to do the job. I see others doing it. I just get flustered or

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