tailieunhanh - banking code phần 2

Chúng tôi thường sẽ cung cấp cho bạn một tuyên bố mỗi tháng, mỗi ba tháng, hoặc trong bất kỳ trường hợp nào, ít nhất mỗi năm một lần. Bạn có thể yêu cầu chúng tôi cung cấp cho bạn các báo cáo tài khoản thường xuyên hơn hơn so với thông thường có sẵn vào loại tài khoản của bạn, nhưng có thể có một khoản phí cho dịch vụ này. | Monitoring The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Phone 0845 080 1800 Website 16 Monitoring We have a Code Compliance Officer and our own auditing procedures make sure we meet the Code. Banking Code Standards Board The Code is monitored by the Banking Code Standards Board whose directors include a majority of independent members as well as representatives of financial institutions. Their contact details are as follows. The Banking Code Standards Board Level 12 City Tower 40 Basinghall Street London EC2V 5DE Phone 0845 230 9694 Website 17 Getting help If you have any enquiries about the Code you should contact the British Bankers Association The Building Societies Association or APACS. Their addresses and phone numbers are shown at the front of this booklet. Or contact the Banking Code Standards Board at the address above. Copies of the Code All financial institutions that follow this Code will make copies of it available to all their personal customers and have notices in all their branches and on their websites explaining that copies of the Code are available and how you can get one. 26 Getting help You can get a copy of this Code and guidance notes on how this Code should be followed from the Banking Code Standards Board whose contact details are given in section or from the British Bankers Association or The Building Societies Association at the addresses shown at the front of this Code. Further information You can get more information on a range of banking matters from the British Bankers Association s BBA BankFacts leaflets and factsheets and information leaflets from the Building Societies Association BSA and APACS. Also the BBA BSA and APACS have customer helplines. The phone numbers are given at the front of this Code. Financial Services Compensation Scheme We are part of the Financial Services Compensation Scheme FSCS set up